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Instant MessengerFeaturesImplementationFAQ  

Frequently asked questions (FAQ)

About toksta*

How does the toksta* IM differ from a chat room application?

The toksta* IM is a feature which is available at any time, anywhere. For a chat room, the user must first start a separate application. In addition, users can only chat to people who are in the very same chatroom at the same point in time. On the other hand, toksta*'s instant messenger makes it possible to chat to all users directly via their profile, without having to start an extra application first. Therefore, it doesn't matter what the user is doing in your community at that time or on which site he is. He is informed immediately about the chat invitation. In addition, the toksta* IM also supports audio/video chats as well as text messages.

I already have a chat room in my social networking site. Can I use toksta* anyway?

Of course! A chat room and an instant messenger are two products which complement each other. Whereas a chat room can be regarded as a schoolyard or a break room, for example, where people meet at specified times, toksta*'s instant messenger functions like a cell phone. Each of your online users can be reached anywhere.

Is it possible to just try toksta* first?

That's no problem either! All toksta*'s services can simply be tried and removed again at any time. There are no contract terms. In case you decide not to use one of our applications, we would like to know what you didn't like. This way we can continue improving toksta*'s products even more. Please don't hesitate to give us your feedback to: support@toksta.info.

Isn't a link to Skype, MSN or ICQ sufficient?

Theoretically, yes. However, programs like Skype, MSN or ICQ have to be installed by all users first, before they can be used, but what is much more important is that users have to leave your community first in order to chat with each other. Therefore, with toksta*'s video instant messenger, you create more user interaction, as well as increase the length of time spent on your site (stickiness).
Earn money with toksta*

How does toksta*'s revenue share program work?

toksta* makes its products available free of charge on a software as a service basis (SaaS). To cover costs, toksta* markets the advertising spaces within its applications. In addition, all advertising revenue is shared with the operators of the social networking sites by means of toksta*'s Revenue Share program.

I don't want any advertising in my messenger. What can I do?

If you are interested in having an ad-free white label version of the IM, please contact our sales team at sales@toksta.info.

Is it possible to market the advertising areas within the IM itself?

Yes! You can also publish your own advertising with a white label version of the IM. If you are interested, please contact our sales team at: sales@toksta.info.

What advertising formats does toksta* use?

toksta* advertising is displayed during waiting periods (e.g. until your chat partner has entered the room or before a webcam is unblocked). The advertising formats used are mainly content ads or video ads.
Integration of toksta*

Do I have to reveal the data of my users to toksta*?

No! No sensitive data at all, such as e-mail addresses, are forwarded to toksta*. No information except the user's name and the ID used within your community is necessary.

On what technology is toksta* based?

toksta*'s front end is based on JavaScript and HTML (no JAVA application). A free Flash plug-in (from Version 8 on) is needed for communication between users and for streaming video and audio content.

Do my users have to login to toksta*?

No! No, they don't need to log in separately to toksta*. User authorization is granted as usual by logging into your social network. No sensitive data at all, such as e-mail addresses, for instance, are forwarded to toksta*.

How much traffic is generated by the toksta* IM?

The toksta* IM causes no traffic or hosting costs for you, as all of the IM traffic is handled by toksta*'s servers.

I'm having trouble integrating toksta*. What can I do?

Please first read our documentation regarding the integration of the toksta* instant messenger carefully. If you still have questions about or problems with the process, you can contact support@toksta.info at any time.

How do I integrate toksta* into my forum?

Integrating the toksta* instant messenger into your forum is very easy. At www.toksta.com, you can take the first step and set up your instant messenger. Then, select the forum software that you use. Finally, you can download and install a readymade plug-in. And you're set! In any event, please follow the instructions in our documentation with regard to integrating toksta*'s instant messenger. If you have questions about or problems with this process, you can contact support@toksta.info at any time.

Can I embed the logo of my social networking site in the messenger?

Yes! The toksta* IM can be set up as you like (colors, front, background), so that it is well incorporated into the design of your site. Your own logo can also simply be uploaded by our configurator and integrated into the messenger.

Which script languages and forum software does toksta* support?

toksta* currently makes its API available in PHP, Ruby and JSP. In addition, toksta provides plug-ins for phpBB2, phpBB3, punBB, phpMyForum and vBulletin. More plug-ins are being developed. Is your forum software still not supported? Ask us about it. Send us an e-mail to support@toksta.info.

What do my users need in order to be able to use toksta*?

The toksta* IM supports all popular browsers. The only prerequisite is that the user has a current version of Flash installed (from Version 8 on). But don't worry: According to a study done by Adobe, 98.8 % of all internet users already have it (source: http://www.adobe.com/products/player_census/flashplayer/). However, if this should not be the case, our Flash detection will indicate the problem to your users and will provide a current version for download.

How can I integrate toksta* into my social networking site?

Integrating the toksta* Instant Messenger into your site is very easy. At www.toksta.com, you can take the first step. You can set up your instant messenger as you wish. Subsequently, you will receive a small script file which you can copy and paste into the source code of your community. And you're set! In any event, please follow the instructions in our documentation with regard to integrating toksta*'s instant messenger. If you have questions about or problems with this process, you can contact support@toksta.info at any time.
terms of use

Are you bound by a contract term with toksta*?

No! But we hope that you will be fully satisfied with our applications so that we can win you as a long-term customer. However, in case you are not satisfied with our service, you can remove the toksta* code at any time. Our contractual relationship will then automatically come to an end. If you ever decide not to use one of our applications anymore, we would like to know what you didn't like. This way we can continue to improve toksta*'s products even more. So, write to us, preferably at: support@toksta.info.

May social sites of all subject areas embed toksta*?

Any networking site which doesn't provide pornographic or racist content or material which glorifies drugs or violence may integrate the toksta* IM. Please read the general business conditions as well details regarding the use of our API.

How is toksta* financed, if all applications are free?

toksta* distributes its products free of charge on a software as a service basis (SaaS). toksta* markets the advertising areas within its applications in order to refinance costs and to earn a profit. By means of its Revenue Share program, toksta* shares the resulting earnings with the operators of communities and forums. In this way, as a webmaster, you will profit directly from all of your users' instant messenger activities.

Is toksta* really free?

Yes! All toksta*'s applications are 100% free of charge. There are no traffic or hosting costs either. Therefore, no additional investment is needed.