Inkeep is an AI-powered support tool crafted for developer products, helping companies deliver seamless self-serve support experiences. It intelligently indexes documentation, help center articles, community threads, and GitHub issues, making information easily accessible through an embedded search bar or chatbot. Popular among tech companies like Pinecone and Anthropic, Inkeep's AI assistant provides context-aware answers while supporting teams with smart ticketing features and customizable APIs for creating tailored support experiences.

Inkeep distinguishes itself as a support tool for developer-focused companies, unifying knowledge from sources like GitHub and Discord into a single, searchable interface. Its AI assistant is impressive, offering context-aware answers with citations and even admitting when it’s unsure—key for building trust. The platform’s analytics also stand out, helping teams identify documentation gaps and improve content over time. For 24/7 self-serve support, it’s a solid option.

Conversely, Inkeep’s effectiveness hinges on the quality of your existing knowledge base. If your documentation is sparse or poorly maintained, its potential is severely limited. While it minimizes hallucinations, inaccuracies remain a possibility. Overall, Inkeep is promising for teams with robust content but may frustrate those expecting miracles from underdeveloped resources.

Use Inkeep's AI-powered reports on content gaps, generated from unanswered user questions, to proactively identify and create new documentation or improve existing articles addressing those specific pain points; this directly reduces support ticket volume and improves user self-sufficiency by providing readily available answers to common issues.